Return and Refund Policy

Last updated: August 07, 2026

Thank you for shopping at Conjure | Personalized Wedding Cake Toppers.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Every Good We sell is made to order. Nothing is picked from stock: We manufacture Your item for You, to the design You created, after You have purchased it. An item made from Your photograph and Your design cannot be resold to anyone else, and that is why We do not accept returns and do not operate a return address.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Conjure Technologies, Inc., 2261 Market Street STE 65895, San Francisco, CA 94114.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Conjure | Personalized Wedding Cake Toppers, accessible from https://conjure.wedding.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We make Your Order to Your specifications, and our process starts as soon as an Order is placed: production of Your Order begins once Your payment is confirmed by our payment processor at checkout. For that reason, an Order cannot be changed or cancelled once production has started, and there is no self-service cancellation in the Service.

If You wish to cancel, tell Us immediately. If production of Your Order has not yet begun when We process Your request, We will cancel Your Order and refund You in full. Because production is automated and begins shortly after payment, We cannot guarantee that a request will reach Us in time. Cancellation is by request only. You can inform Us of your decision by:

By email: support@conjure.wedding

If, separately, the item You receive is damaged, defective or materially different from what You ordered, You have 30 days from delivery to raise a claim with Us under "Conditions for a Remake or a Refund" below.

We will reimburse You no later than 14 days from the day on which We accept Your cancellation or, where a claim is resolved by a refund, from the day We approve that refund. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

If We Cannot Ship on Time

The delivery window We show You for Your Order before You place it is the shipping time We state for that Order; We set it for Your specific Order and destination. The day Your Order arrives is an estimate and not a guarantee: weather, carrier delays, customs and other circumstances outside Our control can affect it. Where no delivery window and no other shipping time has been stated to You for an Order, We will ship that Order within thirty (30) days of receiving it.

If We will not be able to hand Your Order to the carrier within the time stated to You, We will contact You before that time is up, without You having to ask. We will give You a revised shipping date — or, if We cannot yet estimate the delay, We will say so and tell You why — and You can either wait or cancel Your Order for a full refund. We may instead simply cancel Your Order and refund You. Refunds are sent to Your original payment method within seven (7) working days.

Conditions for a Remake or a Refund

Because each item is made to order for You and personalized, We cannot accept returns, exchanges or refunds for a change of mind, for a design decision You made, or because You made a mistake in the details You supplied.

We will remake Your item or refund You, at Our choice, if one or more of the following applies and You contact Us within 30 days of delivery (or, if Your package has not arrived, within 30 days of the last day of the delivery window We showed You):

(i) the item arrives damaged;
(ii) the item is defective, or the printing, color or finish is materially below a reasonable range of expectations;
(iii) the item is materially different from the design You ordered, including where the figurine does not reasonably resemble the photograph You provided; or
(iv) Your package is lost in transit (We treat a package as lost if it has not been delivered within ten (10) days after the last day of the delivery window We showed You).

Color, finish and surface texture vary between our printing processes and between individual units; ordinary variation of that kind is not a defect.

You do not need to send the item back. There is no return address, You are never asked to pay return postage, and no return is ever a condition of a remake or a refund.

Orders placed at no cost, or at a reduced price using a coupon or promotion, are covered by exactly the same remake-and-refund path as any other Order. Where the amount You paid was reduced, or was zero, the remake path is still available to You in full.

How to Raise a Claim

Email support@conjure.wedding with Your order number, a short description of the problem and a photograph illustrating it. Please keep the item until We have finished looking into Your claim — We may need an additional detail or photograph.

Where a claim is approved, We will normally remake Your item once and send You the replacement. If a replacement is not practical, or if the replacement is also wrong, We will refund You.

If Something Is Wrong With Your Order

Please contact support@conjure.wedding first. Do not ship items back — we do not accept returns of made-to-order goods.

Exchanges

We do not operate an exchange or swap process. If Your item arrives damaged, defective or materially different from what You ordered, the remake-or-refund path under "Conditions for a Remake or a Refund" above applies at no cost to You, and We never ask for the original item back.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@conjure.wedding