Terms of Service

1. Acceptance of these Terms

By accessing the Service you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use the Service. We may update these Terms from time to time (see “Changes to these Terms” below); your continued use of the Service after an update means you accept the revised Terms.

2. Eligibility and your account

You must be at least 18 years old, or the age of legal majority where you live, to create an account or place an order. You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Account sign-in is provided through our authentication partner; you also agree to that provider’s terms where they apply.

3. Custom products, orders and payment

Conjure creates personalised wedding cake toppers and related items. Each topper is generated from the photographs and details you provide and is made to order. Product previews shown in the studio are digital representations; the finished physical item may vary slightly in colour, finish, and proportion due to the nature of made-to-order manufacturing and individual displays.

Prices, shipping costs, and any applicable taxes are shown at checkout before you confirm your order. Placing an order is a purchase request; your order is accepted when we confirm it and/or begin production. Payments are processed by our payment provider, Stripe; we do not store your full card details on our own systems. You agree to provide accurate billing and shipping information.

4. Your content and intellectual property

You retain ownership of the photographs, images, names, and other materials you upload (“Your Content”). By uploading Your Content you grant Conjure a non-exclusive, worldwide, royalty-free licence to host, store, process, adapt, and reproduce it solely for the purpose of generating your previews, producing your order, providing customer support, and otherwise operating the Service. We do not sell Your Content or use it to advertise without your separate consent.

You represent and warrant that you own or have the necessary rights to the materials you upload, that you have the consent of any identifiable people shown, and that Your Content does not infringe the rights of any third party or violate any law. You must not upload content that is unlawful, infringing, or that you are not authorised to share.

All other elements of the Service — including our website, software, studio interface, branding, and the “Conjure” name — are owned by Conjure or our licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-transferable right to use the Service for its intended purpose.

5. Production, shipping and delivery

Because each item is made to order, production and delivery times are estimates and may vary. We will provide estimated timeframes at or after checkout. Risk of loss passes to you on delivery to the carrier. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control. Please order with enough lead time before your event.

6. Cancellations, returns and refunds

Our toppers are personalised, made-to-order goods produced specifically for you. Once production has begun, an order generally cannot be cancelled, returned, or refunded simply because you changed your mind. If your item arrives damaged, defective, or materially different from what you ordered, contact us promptly and we will work with you to repair, replace, or refund the affected item. Nothing in this section limits any statutory rights you may have as a consumer under applicable law.

7. Acceptable use

You agree not to misuse the Service, including by attempting to disrupt or gain unauthorised access to it, uploading malicious code, scraping it at scale, reselling it, or using it to create content that is unlawful, infringing, hateful, or harmful. We may suspend or terminate access that violates these Terms.

8. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Conjure disclaims all warranties not expressly stated here, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, or that previews will be a perfect match for the finished product.

To the fullest extent permitted by law, Conjure’s total liability arising out of or relating to the Service or any order is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

9. Indemnification

You agree to indemnify and hold Conjure harmless from claims, losses, and expenses arising from Your Content or your breach of these Terms, including any claim that Your Content infringes a third party’s rights.

10. Changes to these Terms

We may modify these Terms from time to time. When we do, we will update the “Last updated” date above and, where appropriate, notify you. Changes take effect when posted.

11. Governing law

These Terms, and any dispute arising out of them, are governed by the laws of [jurisdiction to be confirmed during legal review], without regard to conflict-of-laws principles. The competent courts of that jurisdiction will have exclusive jurisdiction, subject to any mandatory consumer protections in your country of residence.

12. Contact

Questions about these Terms? Email us at [email protected].